The Master of Science degree in Service Leadership and Innovation is a cutting-edge program designed to provide working professionals the leadership skills they need to transform their service organization. The program develops leaders at all levels of the organizations who will be capable of the following: creating and innovating new service ideas, practices, and policies, building and utilizing sophisticated human capital assets wisely, designing, aligning and implementing new strategic focus, building experiences that produce value for the consumer, producing performance outcomes second to none through overall service leadership.

Curriculum and Program Schedule

The MS in Service Management is offered in an intensive program designed to enhance the life-long learning and career development of executives and mid-level professionals in the field. Courses are scheduled to cater to full-time employees through a combination of evening and weekend classes, online learning and intensive seminars.  RIT courses require 40 hours of classroom instruction, and will be delivered online, in combination with intensive, face to face classroom sessions offered on site in the Dominican Republic.  The face-to-face sessions on the courses taught by RIT faculty will be on campus at PUCMM, and in general, will be Thursday evening, 6 – 10 pm, Friday evening, 6 – 10 pm and all day Saturday, 8 – 5 pm. This schedule may vary by program, with face-to-face classroom instruction comprising 12 – 24 hours for each class offered.

All RIT courses in the program will be delivered in English

Sample Courses

Admission Requirements

Admission to the masters program is granted to qualified applicants who show high potential for success. In evaluating an application, the graduate admissions committee pays careful attention to each individual's undergraduate academic record, professional experience as demonstrated in the required resume, and statement of educational objectives.

Pre-requisites for admission include a baccalaureate degree from an accredited college or university with an equivalent grade point of average of 2.8 out of a 4.0. All applicants to the MS degree program are required to meet the English language requirement for graduate study at RIT. Those students who do not fully meet the requirement may be considered for admission contingent upon their taking English language courses at PUCMM prior to beginning the masters program.

For more information about the Program's Cost, click here.

For more information about the specific admission requirements for PUCMM/RIT, click here.